Shipping policy

Shipping Area

Sicilian Grains ships exclusively within the United Kingdom.
All orders are fulfilled and dispatched from our UK-based third-party logistics partner (3PL) to ensure fast and reliable delivery.

Order Processing

B2B orders are typically processed within 1 business day following order confirmation and payment receipt.
Orders placed on weekends or UK public holidays will be processed on the next working day.

Delivery Times

Standard UK delivery times are:

1–2 business days

Delivery times may vary depending on order volume, delivery location and operational workload.

Shipping Costs

Shipping costs are calculated at checkout and depend on order size and delivery destination.
Indicative shipping costs start from £10, with final pricing confirmed before order completion.

Delivery & Receipt of Goods

Please ensure that the delivery address is correct and that a responsible person is available to receive the goods during business hours.
Failed deliveries due to incorrect information or unavailable recipients may result in additional delivery charges.

Order Tracking

Where available, tracking details will be provided once the order has been dispatched.

Damaged, Incorrect or Missing Items

Any issues relating to damaged, incorrect or missing items must be reported within 48 hours of delivery.
Please contact us at info@siciliangrains.co.uk and include: